Managed Services in South Africa
Now that you have your audio visual system in place, it’s time to start maximizing its utilization. This can be a daunting task for the most skilled IT department, as many of them are already stretched thin. This is where AVT Solutions can continue to provide services above and beyond.
With our Managed Services offerings, we can provide you with onsite dedicated full time support to oversee and manage your fully intergrated collaboration system. We also have the technology and manpower to manage your system offsite, from monitoring power consumption, lighting, room scheduling, trouble shooting and much more.
Sometimes you may also just want the peace of mind that you have a technician on site to help during a large high profile meeting. We can have one or technicians on site to manage and oversee your entire meeting. Their sole responsibility is to make sure your meeting goes smoothly and any technical questions are answered and resolved on the spot.
AVT Solutions with offices in Cape Town, Johannesburg, Durban and Port Elizabeth can assist you in choosing the right system for your managed services needs.
Service Level Agreements (SLA)
Technical support and maintenance is critical to your experience. Although all our solutions come with a standard SLA, customers that require more intensive support can choose from three standard SLA packages, which can also be customized.
Our SLA offering is tailored to your needs, and can include:
- Guaranteed response times
- Loan equipment
- Call Desk support
- Preventative maintenance
- Software/Firmware updates
- Equipment repair and replacement
Many of our customers have made the decision to completely outsource the day-to-day operations of their infrastructure to AVT Solutions. This means that the technology, maintenance and support of the systems is completely taken care of by our expert technicians and engineers.
This leads to long-terms savings as there are less break-downs and with routine maintenance the equipment life is prolonged.
AVT Solutions has venues with Audio Visual equipment, including both video and tele conferencing, inCape Town, Johannesburg, Durban and Port Elizabeth. Contact us for more information, availability and pricing.